Unlocking Customer Experience Metrics for Product

Description

We’re excited to host our first virtual meetup of the year! A huge thank you to everyone who joined us in January—your enthusiasm and insights made it a fantastic event. Let’s keep the momentum going!

This month, we’re thrilled to welcome Lesley Tighe, a Customer Experience and Product Strategy leader with over 25 years of experience, as our guest speaker.

Topic: Unlocking Customer Experience Metrics for Product
Lesley will dive into the essential customer experience (CX) metrics that product teams should track to improve user interactions, drive adoption, and optimize engagement strategies. Learn how to align CX insights with product development, reduce churn, and create experiences that foster customer loyalty.

About Lesley Tighe
Lesley holds a Master of Science in Customer Experience Management from Michigan State University and a Bachelor’s in Management from Georgia Tech. She has led CX and product teams across multiple industries, helping companies enhance customer journey design, behavioral analytics, and product operations to drive measurable business impact. Lesley specializes in customer success optimization, roadmap planning, and feature adoption strategies, ensuring that products truly serve customer needs while achieving business goals.

What to Expect:
✅ Insightful talk from Lesley Tighe
✅ Actionable strategies for integrating CX metrics into your product approach
✅ Engaging discussion and Q&A with fellow product professionals
✅ Join from anywhere—bring your favorite snacks and drinks!

Don't miss this opportunity to gain valuable CX insights and connect with the Birmingham product community! RSVP now to receive the event link. See you there! 🎉 

The link is: https://partiful.com/e/Ibnxq25YNmbWdwwMlEvI