Tier 2 Desktop Support Technician

Technicians Information Technology


Resume will not be considered if the phone and technical support screenings are not completed.

We have immediate need for a Tier 2 Desktop Support Technician located in the Birmingham, Alabama area. This position will provide technical support to end users in a Windows desktop environment. Strong analytical, planning, organizing and problem-solving skills are required. The ability to support the installation and maintenance of client PC hardware and software with the ability to perform network deployments is required. Qualified candidates must have knowledge of PC/Laptop, server and LAN/WAN infrastructure troubleshooting and the ability to work in a fast-paced environment.


  • Provide support to clients both deskside and remotely
  • Correct faults and provide resolution of complex problem tickets
  • Perform PC and network troubleshooting and upgrades
  • Network support and troubleshooting
  • Contribute to the administration of network backup and disaster recovery
  • Contribute to the planning and implementation of multiple projects


  • Excellent verbal and written skills
  • Expert knowledge of Windows operating systems up to Windows 11
  • Familiarity with Windows Server operating systems is required
  • Troubleshooting, project management, initiative and professionalism are of utmost importance.
  • Bachelor’s degree preferred or equivalent work experience/certifications (A+, Network+, CCNA, CCSP, MCP, MCSE, and MCSA)

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year


  • Dental insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Vision insurance


  • Monday to Friday


  • Associate (Preferred)


  • Microsoft Windows Support: 3 years (Required)
  • Technical support: 1 year (Required)

Willingness to travel:

  • 75% (Required)

Work Location: Multiple Locations

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