Operations Analyst III-Enterprise (Night Shift)

Information Technology Healthcare

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A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.

 

Salary Range 

$47,665 - $77,455

 

Job Description 


To monitor and control one or more computer systems through operation of the central console and on-line terminals. To operate auxiliary equipment directly associated with computer systems. To continuously observe the operation of the console panel, storage devices, printers, and action of the console printer to monitor the system and determine the point of equipment or program failure. To manipulate controls in accordance with standard procedures to rearrange the sequence of job steps to continue operations when problems or special circumstances arise. To confer with software systems engineers or applications programming personnel in the event errors require a change of instructions or sequence of operations. To maintain operating records such as machine performance and production reports. To assist in operations scheduling. To assume responsibilities of supervisor in their absence.

 

Key Job Duties/Responsibilities 

 

  • Interpersonal skills – works well with staff, internal and external customers and vendors.
  • Problem solving skills – resolves issues per documentation or with assistance. Escalates to Supervisor of Operations when needed.
  • Maintains excellent relationships with internal and external customers, performs turnover to other shifts, works with Network, Server, Technical Support, Applications, Interface and Infrastructure teams to maintain a high availability and disaster recovery capable computing environment.
  • Maintains vendor relationships related to maintenance, removal, delivery, installation of equipment and services.
  • Excellent writing, documentation and communication skills – attention to detail with shift documentation and reporting. Communicates issues and events to leadership and other teams as needed in a timely manner. Contributes to and distributes the Operations “Daily Log” reporting.
  • Manages physical access to areas of responsibility including but not limited to, all UAB HSIS Data Centers.
  • Manages remote access by vendors and contractors both physically and virtual or electronic access.
  • Provides support and training of less senior Operations Analysts.
  • Creates and maintains technical documentation, contributes to the data center inventory process.
  • Performs other duties as assigned.

 

Job Requirement

High School diploma or GED and three (3) years of related experience required. Work experience may substitute for education requirement.

 

Preferred Skills 

  • Understanding of networked environments, physical connectivity, and troubleshooting.
  • Identifies and troubleshoots network related issues.
  • Installs new and removes old wiring as requested by Supv-Operations-ENT.
  • Understands hardware for Microsoft, UNIX and Mainframe OS etc.
  • Able to navigate the above Operating systems during troubleshooting.
  • Assists in vendor driven upgrades when requested.
  • Server setup and maintenance
  • How to access physical and virtual server environments.
  • Effectively follows instruction on assembly/disassembly, setup and troubleshooting of server hardware.
  • Ability to troubleshoot and resolve hardware and operating system related problems.
  • Knows the basic components of a server setup in an integrated, network environment.
  • Can operate server lift.
  • Duties related to receiving hardware from/to multiple data center locations.
  • Assists with hardware replacement by vendor field engineers at multiple data center locations.
  • Infrastructure skills
  • Knowledge of Uninterrupted Power Supply (UPS) technology, uses, maintenance and troubleshooting – Liebert.
  • Knowledge of the function and operation of cooling equipment – Liebert, SiteScan, temperature and humidity.
  • Knowledge of Power Distribution Units (PDU) – determine power requirements of equipment by manufacturer specifications.
  • Familiar with data center floor plans and configurations for efficiency.
  • Monitors systems during generator testing on a monthly basis.
  • Monitoring and NOC skills
  • Monitors all UAB Medicine C1 applications and systems for hardware and software issues and resolves or reports to the appropriate team in a timely manner. (Cerner, HealthQuest, IDX, Lawson, Interface, Network, Security, Telemedicine etc.)
  • Monitors HVAC, Temperature and humidity using environmental monitoring software, performs datacenter walkthroughs and records results in Operations Check-off document.
  • Monitors Surveillance cameras as needed.
  • Nurse Call hardware maintenance and support on nursing units.
  • Telemedicine cart hardware maintenance and support for multiple locations (battery power monitoring).

Physical Requirements

  • Must have excellent driving record. (able to use company van)
  • Must be able to lift medium to large objects with or without assistance. (25lbs. - 50 lbs.)
  • Able to operate server lift.
  • Material and equipment handling in shipping and receiving hardware from/to multiple data center locations.

About UAB Medicine

Located in Birmingham, UAB Medicine is one of the top academic medical centers in the United States and Alabama’s largest single-site employer. In addition to providing health care services for more than 1.6 million patients annually, we are committed to educating medical professionals and advancing medical science through research. UAB Medicine is anchored by UAB Hospital, which has been named one of U.S. News & World Report's Best Hospitals, ranked as America’s No. 1 Best Large Employer in 2021 by Forbes magazine, and among the 150 Top Places to Work in Healthcare by Becker’s Hospital Review, and we received a Top Ten Consumer Choice Award from National Research Corp.


UAB Medicine was recognized as a Magnet-designated organization for the fifth consecutive time by the American Nurses Credentialing Center Magnet Recognition Program® and is only the 21st hospital worldwide to receive this designation five consecutive times. UAB Medicine also was designated a Health Care Equality Leader by the Human Rights Campaign Foundation for demonstrating leadership in LGBTQ health care and employment. We offer a competitive benefits package, 100% tuition assistance at UAB, and an exciting atmosphere for starting or growing your career.


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