IT Technician II (Tech Support)

Technicians Information Technology Entry Level

Abacus Technologies is expanding our IT Technician team that works directly with clients who outsource their IT department. This position is ideal for someone who has a passion for providing high quality support, enjoys communicating with customers and is driven by solving technical problems. You will make an immediate impact by diagnosing, troubleshooting and resolving technical issues. If you are a critical thinker, have strong customer service/communication skills, determined to succeed and thrive working in a fast-paced environment with a highly collaborative team, then we want to speak to you!

Scope of the Role:

The IT Technician II serves as a primary point of contact for escalated customer support requests, providing remote or onsite services to managed service clients. They are responsible for clear and consistent communications with clients and team members regarding complex technical issues. They must also understand features/benefits of proposed technology solutions and troubleshoot most network problems.

Install, configure, test, monitor, support and maintain client’s end user workstations, network and server infrastructure, peripheral devices and other IT assets

Perform on-site analysis, troubleshooting, diagnosis and resolution of complex technical problems

Recommend and implement corrective solutions

Provide end-user training and assistance where required

Receive and respond to Level II help desk requests

Accurately document network and cloud environments

Support client implementation, migration or security projects

Liaise with third-party software support and technology vendors

Ability to assess the technical issue and implement a timely resolution

Assist with the completion of internal and client projects

Achieve KPI's for Project execution / Helpdesk outputs

Key Skills & Experience:

Windows Desktop and Server Operating Systems

Microsoft Office Applications

Windows Active Directory and Group Policy

Office 365 and Azure Cloud Services

Firewall, Routing and Switches

VMWare or Hyper-V Virtualization

Intermediate understanding of DHCP, DNS, VLANS, IP and Ethernet

Administration of Anti-Virus, Malware, and Endpoint Protection Platforms

Knowledge of Security Standards and Best Practices aligned with NIST, CIS, HIPPA, CMMC

High proficiency in exceptional client service skills

Strong Technical and analytical skills

Excels in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success

Proven ability to function in a self-directed environment with excellent attention to detail

Innovative thinker who is positive, proactive, and readily embraces change

A Plus if you have:

Degree from a two-year or four-year institution or university or equivalent experience

2 to 5 years experience with computer hardware and application support, including configuration, maintenance, and troubleshooting

Client Support/Help Desk experience

Certifications for CompTIA Network+, A+, Windows or MacOS Desktop Platforms, Certifications for Windows Server OS and Cloud platforms, Certifications for Firewalls or Networking, and/or Certifications for Security


Abacus Technologies has been headquartered in Birmingham, AL since 2000 and our newly renovated office is in Hoover. We solve the Security and Compliance, Telecommunications and Network Infrastructure needs of our clients to help them grow. We assess and recommend a plan that includes network and telecom infrastructure, software, information, network security, backup, disaster recovery planning and other services.

And we have fun doing it! We’ve been named one of the “Fastest Growing Companies” and “Top Technology Firms” by the BBJ and pride ourselves on being our clients’ trusted IT advisor, not just another IT vendor.

We are sister companies with BMSS Advisors & CPAs, Payroll & Benefit Solutions, and BMSS Wesson Wealth Solutions to give all clients “peace of mind” and an exceptional client experience.


Abacus offers many benefits, but a few highlights include 4 weeks PTO, bi-weekly team lunches, cell phone allowance, overtime pay, flexible hours, summer half day Fridays, 3 community serve days per year, upward mobility, full BCBS insurance, and 401k matching.

Learn more about us at Apply online at

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